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Refund Policy for GSC Mapping Resources

Last Updated: 11 Sep 2023


Thank you for choosing GSC Mapping Resources for your digital mapping resources needs. We aim to provide high-quality Premium Excel Downloads to meet your requirements. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines our guidelines for requesting and processing refunds.


1. Refund Eligibility

1.1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for our Premium Excel Downloads. If you are not satisfied with your purchase for any reason, you may be eligible for a refund within 30 days from the date of purchase.


1.2. Eligible Refund Reasons: You may request a refund for the following reasons:

a. You encountered technical issues preventing you from accessing the downloaded files.

b. The downloaded file was not as described on our website.

c. You accidentally purchased the same product more than once.


1.3. Non-Eligible Refund Reasons: Refunds will not be granted for the following reasons:

a. Change of mind or no longer needing the product.

b. Incompatibility issues if your system does not meet the product requirements (please review product specifications before purchase).

c. Failure to download the product due to reasons beyond our control (e.g., internet connectivity issues).

d. Violation of our Terms and Conditions.


2. How to Request a Refund

2.1. Contact Us: To request a refund, please contact our Customer Support team at support@gscmappingresources.com within the 30-day refund period.


Include the following information:

a. Your full name.

b. Email address associated with the purchase.

c. Order number or transaction ID.

d. A brief explanation of the reason for the refund request.


3. Refund Process

3.1. Verification: Our Customer Support team will review your refund request and may ask for additional information to verify your eligibility.


3.2. Refund Approval: Once your refund request is approved, we will process the refund to the original payment method used for the purchase within 7 business days.


3.3. Refund Notification: You will receive a confirmation email once the refund has been processed. Please note that it may take a few additional days for the refund to reflect in your account, depending on your payment provider.


4. Contact Information

4.1. Contact Us: If you have any questions or need further assistance regarding our Refund Policy, please contact us at support@gscmappingresources.com.


5. Policy Changes

5.1. Modifications: We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Refund Policy and your agreement to abide by it.


By using our services and making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.


If you need any further support please feel free to contact us any time.